Theme of the Month - June

6/18/2019 (Permalink)

Theme of the Month - June

To begin the summer, SERVPRO of Daviess County, Kentucky is focusing on informing our clients on exactly how the claim process works in relation to technology. All of our paperwork, information, and job readings are tracked on specialty apps created for us, and are immediate uploaded to the cloud for safe storage.

While this makes it easier on our crews to get the information they need, it also helps our office staff get the information instantly, so they do not have to wait for the physical copy. This has also helped our customer service improve. As soon as documents are signed, they are sent to our office, but they are also sent to the clients emails themselves. This helps ease our customers when they are in this stressful time.

Even our Marketing Department has technology in their programs. We are able to track job status, what is going on with leads, take notes on client needs, and track referrals from our insurance agents and adjusters.

With making it “Like it never even happened” being our goal, we are doing everything we can to do this and to make the customer feel at ease at the same time.